Frequently Asked Questions

 

Q: Who is "Genus"?

Q: What's the difference between Genus and traditional web hosting?

Q: Am I locked in to Genus if I start using it? How do I get my customer data out?

Q: Can I use my own web address?

Q: Can I run Genus on my own servers?

Q: Does Genus include POP email?

Q: Do I need to know programming or HTML to add content to my web pages?

Q: Can I run Javascript, CSS Stylesheets and Flash on Genus?

Q: Can I sell electronic products such as eBooks and MP3's?

Q: Do you take a cut of my online sales?

Q: How can I collect payments on my shop?

Q: How does Genus handle shipping and handling costs?

Q: How many email marketing templates do you have?

Q: How many email newsletter campaigns can I send out each month?

Q: Is Genus a Web Site Builder or a Web hosting platform?

Q: Is Genus XHTML compliant?

Q: Is there a limit on the number of catalogues or products in my online shop?

Q: Is there a limit on the size of my customer database?

Q: I've already got an eCommerce solution, but I want to try Genus. How can I migrate?

Q: Shipping / Delivery Policy

Q: What if I want to send more than my allocated 10,000 emails?

Q: What is Genus' refund policy?